Skay99's Privacy Policy

1Introduction

The skay99 Privacy Policy explains how we collect your personal information, why we collect it, and how we keep it secure. By using the skay99 platform, you are considered to have accepted this Privacy Policy.

We believe every user's personal data is their own. That is why skay99 collects only the minimum necessary information and protects it with the highest level of security. Our Privacy Policy may be updated at any time. Any changes will be announced on this page.

2What Data We Collect

Skay99 collects three types of data — registration information, usage information, and technical information. Details are outlined below:

Information Collected at Registration

• Full Name: For account verification and the KYC process.
• Date of Birth: To verify age and confirm you are 18 or older.
• Mobile Number: For login verification and support.
• Email Address: For notifications and communications.
• Address: For KYC verification and legal compliance.

KYC Documents

• A copy of your National ID (NID), passport, or driving license.
• A utility bill or bank statement as proof of address.

Usage Data

• Gaming activity and betting history.
• Records of deposit and withdrawal transactions.
• Details of customer support interactions.

Technical Information

• IP address and device type.
• Browser and operating system information.
• Session duration and time spent on the platform.
• Cookie and local storage data (for functionality purposes only).

3Purpose of Data Use

Skay99 does not use your data for any commercial purpose. We use your information only for the following:

4Data Sharing Policy

Skay99 does not sell or rent your data to third parties. However, there are specific circumstances where sharing may be required:

• Payment Processors: Transaction details are shared with Mobile Banking, Nagad, or your bank to process deposits and withdrawals.
• Legal Authorities: Data may be disclosed to comply with a legal order from a court or regulatory authority.
• Fraud Prevention: If money laundering or fraud is suspected, the relevant authorities may be notified.
• Technology Partners: Technology service providers that support platform operations work under strict confidentiality agreements.

5Data Protection Methods

Skay99 uses industry-leading security measures to protect your privacy:

• AES-256 Encryption: All stored data is protected with military-grade encryption.
• SSL/TLS Connection: All data transfers between your browser and our servers are fully encrypted.
• Two-Factor Authentication (2FA): OTP verification for added login security.
• Firewall Protection: Server-level protection against DDoS attacks and hacking.
• Regular Audits: Regular system audits conducted by third-party security specialists.
• Access Controls: Only authorized personnel can access specific data.

6Cookie Policy

Skay99 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Which Cookies We Use

• Essential Cookies: To maintain your login session and ensure platform security — without these, the platform cannot function.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To collect anonymous statistics for improving the user experience — with your consent only.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

7Your Rights

As a skay99 user, you have the following rights over your personal data:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

8Data Retention Period

Skay99 does not retain your data indefinitely. Each type of information has a defined retention period:

• Account Information: For the lifetime of the account and 5 years after closure (as required by law).
• Transaction Records: 7 years, as required by financial regulatory law.
• KYC Documents: 5 years after account closure.
• Support Contact: 3 years.
• Technical Logs: 90 days.

Once the retention period expires, data is securely deleted or anonymized.

9Children's Privacy

Skay99 is strictly for users aged 18 and above. We do not knowingly collect data from minors. If a minor has created an account by mistake and we become aware of it, that account and all associated data will be deleted immediately.

10Policy Updates

Skay99 may update this Privacy Policy as needed. For major changes, we will notify you via your registered email and display a banner on this page. For minor changes, only the "Last Updated" date on this page will be revised.

After the changes take effect, continued use of the platform will be considered acceptance of the updated policy. We recommend checking this page regularly.

11Contact & Complaints

Our dedicated privacy team is always on hand for any questions, requests, or complaints regarding your privacy. We aim to resolve your concerns within 72 hours.

• Email: [email protected] (plain text only, not a clickable link)
• Live Chat: Contact our support team directly from within the platform.
• Support Hours: 24 hours a day, 7 days a week.